Support
One inbox. Real answers.
Where is my data?
Only on your phone. noapps has no account and no cloud, and we operate no server that holds your content. The privacy policy lists every connection the app makes.
How do I move to a new phone?
- Make a backup file in noapps (Menu > Settings > Backup), sealed with a key you choose.
- Move the file to the new phone, for example with Quick Share or AirDrop, the Files app or a cable.
- Install noapps, tap "Restore from a backup" on the last page of the start, choose the file and type your key.
Everything comes back, Letters included, without scanning anyone again.
On iPhone you can instead turn on "Include noapps in the iPhone backup".
What is in the backup file?
Everything you keep in noapps, Letters included, sealed with your key.
The file also holds a reading page that opens offline in any browser: type your key and read what it opens.
I lost my phone and have no backup file. Can you restore it?
No. Nothing ever reaches us, so there is nothing we could restore.
I forgot my key.
Nobody can open the backup file or the guarded layer without it, not even us.
What does it cost?
noapps is free to use. Lifetime is 59 € once, with no subscription. Prices in other countries follow the local store.
Free: Notes, Journal, Letters, Period, Contacts, Visible layers, Calculator, Converter, Time, Pomodoro, Compass, Sun.
Lifetime unlocks: guarded layers, Vault, Files, Images, Music Player, Scanner, Budget, Workout, Run, Cycle, Books and Articles, and every future app at no extra cost.
How do I get Lifetime back on a new phone?
Open the purchase page and tap "Restore purchase".
How does Letters work?
- Meet once and scan each other's code.
- Write, seal and send the letter as a file through any app.
- The other person taps it, chooses Share and then noapps. It opens in the layer where they keep you.
Where do I get noapps?
On Android from Google Play; Letters needs Android 12 or newer. On iPhone from the App Store.
I had an old NoApps account.
Earlier versions of NoApps had accounts. That service no longer exists, and no account data is kept.
Found a bug?
Tell us what you did, what you expected, and what happened instead. Screenshots help, but check that they show nothing private. Mail it to info@secure-standards.com.